privacy policy

 1. INTRODUCTION  Lindsay K Consulting ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This privacy policy describes how we collect, use, store, and protect your information when you use our services, including our website (www.lindsaykconsulting.com) and both online and in-person consultation services.  

2. INFORMATION WE COLLECT  We collect information that you voluntarily provide to us when you: - Schedule consultations - Fill out forms on our website - Use our chat widget - Participate in online or in-person sessions - Contact us via email or other communication channels 

 2.1 Personal Information: - Name and contact details - Email address - Phone number - Location information (for in-person sessions) - Session notes and progress records - Payment information  2.2 Technical Information: - IP address - Browser type - Device information - Cookies and usage data - Chat transcripts (when using our website chat widget)  

3. HOW WE USE YOUR INFORMATION  We use your information to: - Provide our consulting and therapy services - Schedule and manage appointments - Process payments - Send appointment reminders - Maintain session records - Improve our services - Comply with legal obligations - Communicate important updates  4. DATA PROTECTION  4.1 Online Sessions: - All online consultations are conducted through secure, encrypted platforms - Session notes are stored in encrypted, password-protected systems - Video calls are not recorded unless explicitly agreed upon  4.2 In-Person Sessions: - Physical records are stored in locked cabinets - Electronic records are password-protected - Notes are kept confidential and secure  5. DATA SHARING  We do not sell, trade, or rent your personal information to third parties. We may share your information with: - Payment processors (for processing payments) - Professional supervisors (anonymized case discussion) - Legal authorities (if required by law) - Healthcare providers (with your explicit consent)  6. COOKIES AND TRACKING  Our website uses cookies and similar tracking technologies to: - Improve user experience - Analyze website usage - Remember your preferences You can manage cookie preferences through your browser settings.  7. YOUR RIGHTS  You have the right to: - Access your personal data - Request data correction - Request data deletion - Withdraw consent - Request data portability - Lodge a complaint with supervisory authorities  8. SECURITY MEASURES  We implement appropriate security measures including: - SSL encryption for website communication - Secure storage of client records - Regular security updates - Staff training on data protection - Access controls for client information  9. CHILDREN'S PRIVACY  Our services are not intended for individuals under 18 without parental consent. We do not knowingly collect data from children under 13.  10. CHANGES TO THIS POLICY  We may update this privacy policy periodically. We will notify you of any material changes by posting the new policy on our website.  11. CONTACT US  For any questions about this privacy policy or our privacy practices, please contact us at www.lindsaykconsulting.com  12. LEGAL BASIS  We process your personal data based on: - Contract fulfillment (service delivery) - Legal obligations - Legitimate interests - Your explicit consent  13. DATA RETENTION  We retain your personal information for: - Active clients: Duration of service provision - Former clients: As required by law and professional standards - Website data: According to cookie preferences  14. INTERNATIONAL TRANSFERS  If any data transfers outside the UK/EU occur, we ensure appropriate safeguards are in place.  This privacy policy was last updated on May 9, 2025.